Your PBX or VoIP system already knows how to send voicemail-to-email. Speech2Mail plugs into that existing path and adds accurate voicemail-to-text transcription plus smart voicemail analysis so every message is readable, searchable and easier to act on.
Each voicemail can be automatically summarized and analyzed — pulling out caller names, callback numbers and requested actions — so teams know what matters at a glance.
Most PBX and VoIP systems can send voicemail messages as an email with a .wav or .mp3 attachment.
Users receive the recording in their inbox and click play. That is standard voicemail-to-email.
Speech2Mail takes that same voicemail email and adds speech-to-text transcription plus voicemail analysis. Each message can include a brief summary, extracted caller details and the key reason for the call — with the original audio included if you want it.
With voicemail-to-text, users can scan messages, search for names or numbers, and triage calls much faster than listening to every voicemail from start to finish.
Speech2Mail does more than convert audio into text. Each voicemail can be analyzed so users see the most important information right at the top of the email.
This is especially helpful for high-volume queues and shared mailboxes where staff need to triage calls quickly without listening to every message from start to finish.
Under the hood, most PBX / VoIP platforms follow the same voicemail-to-email flow:
With Speech2Mail, you simply point that voicemail email at our relay first. We process the audio, add the voicemail transcription, and forward the final message to the user’s mailbox.
Systems like Avaya IP Office already support voicemail-to-email over SMTP. Speech2Mail adds voicemail transcription without changing how your phones are deployed.
If your hosted VoIP platform can send voicemail to an external email address, it can work with Speech2Mail.
Reception, customer service, and sales queues benefit from searchable voicemail-to-text so teams can stay on top of callbacks.
Whether you run a single PBX or manage many sites for clients, Speech2Mail gives you voicemail-to-email plus voicemail-to-text with minimal changes.
Curious what our voicemails look like once they’re transcribed and analyzed? View a full example email with a conversation summary, caller details, and the complete transcript.
View example voicemail email